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F.A.Q

 

Frequently Asked Questions


1. How long are shipping times?

Your products will usually be dispatched within 1-2 days of placing your order, then will take approximately 7-15 business days to arrive at your door. 

COVID- 19 delays

There is some delay in delivery due to the Covid-19 pandemic. Everything changes every day with this disease. So far, most orders have therefore taken 7 to 25 business days. For now, let's just hope that everything will soon be back to normal for everyone.

2. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

 

STILL HAVE QUESTIONS?

  • Customer Service Operation Hours

    MONDAY- FRIDAY - 9am-5pm USA Eastern Standard Time 

    If there are any issues or further questions at all we have support staff working around the clock to help with anything you need, just send an email too info@superwaytoshop.com and we will promptly reply with a response.